Course Overview:

This highly interactive workshop helps develop skills and strategies for successful communication
in the modern business environment. Through case study scenarios, role plays, personality tests
andmini presentations you will learn how to communicate better with others.

Course Objectives:

• Be able to better overcome barriers to communication
• Know how to demonstrate active listening skills to build better relationships
• Learn strategies for communicating your message clearly
• Understand the different communication styles and learn how to adapt to others

Who Should Attend?

Anyone who wants to improve their interpersonal communication skills to get the most out of
interactions with staff, colleagues and clients.

Course Prerequisites

There are no prerequisites for this course.

Course Content:

MODULE 1: COMMUNICATING WITH IMPACT

• Understanding the nature of communication
  o Barriers to effective communication
• 5 Steps to creating clear message
  o Paraphrase and restating for clarity
• 7 Key communication angles
• Elements of the voice
  o Volume, pace, pausing and emphasis
• Communicating effectively at different levels
• Understanding your personality and that of others to maximize effective communication

MODULE 2: ACTIVE LISTENING

• 5 Areas to effective listening
• Clarifying information through effective questioning
• The Prevention of Misunderstanding

MODULE 3: PROVIDING & RECEIVING FEEDBACK

• The beauty of Constructive Feedback
  o Understand what is Constructive Feedback
  o Nurturing a culture of open Feedback in 6 ways
• Listen to understand through attentive listening
• Reach a deeper understanding to foster a win-win situation

MODULE 4: WAYS TO WIN PEOPLE THROUGH EFFECTIVE COMMUNICATION

• Understanding the basics of Emotional Intelligence
• Transform conflict to cooperation
  o Disagreeing politely
• Creating an engaged team
• 4 Key principles to Influence people around you

MODULE 5: COMMUNICATING YOUR PERSONAL BRAND

• Overview of Personal Branding
• What is Your Personal Branding Goal?
  o What is Your Brand?
• Communicating Your Brand

MODULE 6: ESSENTIAL PRESENTATION SKILLS

• 6 Types of presentations commonly used at work
• Getting prepared
  o Understanding your audience needs
  o What to do when presenting to Senior Leaders?
• Embed the 4P’s in your presentation; power, pronunciation, pause and pace
• Structuring your presentation in 6 Essential steps
• Making your presentation more Interactive